Privacy Policy

Last updated: January 2024

At darkened-tower, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our website or engage our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Project requirements and preferences
• Communication history with our team
• Property information relevant to renovation projects

We also automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Send project updates and relevant communications
• Improve our website and service offerings
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations (subject to confidentiality agreements)
• Professional advisers such as lawyers and accountants
• Government authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project-related information is typically retained for seven years following project completion for warranty and legal purposes.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "last updated" date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: 42 Harbour View Drive, Sydney NSW 2000, Australia